Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials do you use in your bedding?
We use the highest quality materials, including 100% long-staple Egyptian cotton, pure European flax linen, and organic cotton, all Oeko-Tex Standard 100 certified.
How should I care for my Parachute products?
We recommend machine washing in cool water with a mild liquid laundry detergent. Tumble dry on low heat and use wool dryer balls instead of dryer sheets for the best results.
What is your return policy?
We offer a 60-day return window for most items. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Do you offer international shipping?
Yes, we currently ship to over 20 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available if you need your items sooner.
Do your sheets come with a warranty?
While we don't have a lifetime warranty, we stand behind our quality. If you experience a manufacturing defect within the first year, please reach out to our customer experience team.